Orders: We accept Mastercard, Visa, American Express and Discover.
To order by phone, call 914-286-7407. To contact us regarding a previously placed order, email us at toys4mindsinfo@toys4minds.com
To check order status or questions regarding any toys: email us at toys4mindsinfo@toys4minds.com.
Purchase Orders are accepted and can be faxed to: 914-730-9812 or mailed toToys4Minds
405 Tarrytown Road Suite 1532 White Plains, NY 10607:
Purchase orders are given 30 day terms from date of delivery and 15 days for returns. Returns are ONLY accepted if the item is in its original condition with packaging intact and all instructions and pieces.
To reach us concerning an item description or shipping information, email us at: toys4mindsinfo@toys4minds.com.
Military Bases: We do ship to military bases through USPS only. Shipping will not be calculated on the order form, we will contact you through email with the shipping price and it will be added to your purchase.
Please check Ship To and Bill To Address. Incorrect information will result in a $10 Correction Fee!
Mail-In orders: We accept money orders to:
Toys4Minds
405 Tarrytown Road
Suite 1532
White Plains, NY 10607
toys4mindshelp@toys4minds.com
Returns:We offer a 100% 30-day money back guarantee from date of shipment. Just send your item(s) back to us, in its ORIGINAL CONDITION and insured. We do not accept returns that are not packed in its original packaging which includes original plastic wrapping, box, plastic clam shell, etc., or without instructions, missing pieces, etc. WE CAN NOT ACCEPT PACKAGES THAT ARE DAMAGED BY IMPROPER TAPING, CRUSHED, RIPPED OR ANY OTHER DAMAGE TO THE PACKAGE. Please indicate the reason for the return and we will accomodate your request for a replacement item, store credit, or full refund. Replacement items will be charged the regular shipping costs. Returns of large sizes will be subject to a 10% re-stocking fee. Please return your package insured to ensure safe arrival, we cannot be responsible for lost or misdirected returns. We do not reimburse for shipping costs, return shipping charges, boxes or packing materials. PLEASE NOTE: opened CD's, Cassettes, CD Roms, and Videos may not be returned.
Damages MUST be claimed within 7 days of receipt for proper handling. We are not responsible for claims made after 7 days of receipt.
Send returns to:
Toys4Minds
Attn: Returns
405 Tarrytown Road
Suite 1532
White Plains, NY 10607
GROUND SHIPPING RATES
We do not ship to Alaska or Hawaii at this time.
0 - $9.99 = $6.49
$10.00 - $19.99 = $7.49
$20.00 - $34.94 = $8.49
$34.95 - $49.99 = $9.50
$50.00 - $84.99 = $10.99
$85.00 - $124.99 = $12.99
$125.00 - $149.99 = $15.99
$150.00 - $174.99 = $18.99
$175.00 - $199.99 = $21.99
$200.00 - $249.99 = $25.99
$250.00 - $299.99 = $28.99
$300.00 - $499.99 = $50.00
$500.00 - $749.99 = $75.00
$750.00 - $999.99 = $100.00
$1,000.00 - $1,999.99 = $150.00
$2,000.00 and over = $200.00
Please note: Packages returned to Toys4Minds.Com for non-delivery due to wrong address entered at time of purchase, the home is an unsafe area to leave a package outside, or a non-deliverable location, the purchaser will be charged $10.00 for returns and will be subject to a second delivery charge for re-shipping. Also, if UPS must process a package with an address correction, purchaser will be charged $10.00.
FAQ
When will my order ship?
We ship orders out usually the same day except during the holiday season when we ship out within two days of placing the order. We have shipments coming into our warehouse daily so if an item was ordered and is expected into the warehouse in the next few days, we will hold the package until that item is ready to ship.
Do you accept Purchase Orders?
Yes. You can fax or mail your purchase order to us. Fax number is 914-730-9812 or mail it to: Toys4Minds, 459 Barrett Hill Road, Mahopac, NY 10541
Can I place my order by phone?
Yes. Our operators are available 24 hours a day, 7 days per week for your convenience. Our order department phone number is 914-286-7407.
I have a question about an item?
All our toys have descriptions but if you have a specific question that you can not find on the product page you should email our us for the fastest response. Email questions to toys4mindsinfo@toys4minds.com.
When will my order ship?
We process orders daily. The only time an order will not ship within 24 hours of placing the order is if the item is in transit to our warehouse. During the holiday season we run usually 24 to 48 hours for shipping.
What shipping methods do you offer?
We ship UPS ground for most of our packages. We offer overnight and 2-day shipping when requested by the customer. Enter your request in the comment section when placing your order and a customer service representative will contact you with the price and if you accept the price we will ship it faster for you.
Do you sell my personal information?
No. All information regarding our customers are private and never resold.
Why do you need my phone number?
We only use your phone number is there is a problem with the order you placed. For example the city you entered does not match the zip code.
Is the website secure?
Yes. We use an ecrypted server. We do not keep credit card numbers on file.
|
